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kjm65qz.cn About IIBA

About IIBA

The International Institute of Business Analysis™ (IIBA®) is a non-profit professional association serving the growing field of business analysis. As the global thought leader and voice of the business analysis community, IIBA® actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. 

Senior Leadership Team

Delvin Fletcher, President & CEO


所有彩票开奖果The Board of IIBA is excited to welcome Delvin as our new President & CEO. Delvin has extensive leadership and membership experience from various organizations. Delvin will be focusing his attention on providing value to existing Members, Chapters, volunteers, and all stakeholders, as well as widening the sphere of IIBA to a broader audience.

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  • Gail Cosman - Chief Financial and Administrative Officer
  • Jeffrey A. Roth - Chief Marketing Officer
  • Jared Gorai - Director, Chapters & Membership Engagement
  • Kelly Frankhouser - Director, Corporate & Business Development
  • Suzanne Bertschi - Director, Certifications & Learning Programs
  • Jas Phul - Director, IP & Product Development
  • Ann Cain - Director, Communications
  • Matthijs Perk - Director, Information Technology
  • Vicky Lindo - Director, Human Resources 
  • Angela Murray - Director, Finance

Meet Our Board of Directors


Keith Ellis, Chair

Keith Ellis.JPGKeith Ellis has been an executive in the technology industry for over 20 years, whose career started with the industry trend-watcher International Data Corporation.  More recently he has held roles as CEO, COO, board member, investor or mentor to various technology companies. He holds an undergraduate business degree from Wilfrid Laurier University and MSc in Computer Science from Lancaster University for his research in business analysis. 
Keith co-founded and sold a business analysis company. Later, while working for Information Architecture Group, he became a recognized voice in the business analysis community with ~5,000 analysts attending his webinars every month. His study, The Business Analysis Benchmark所有彩票开奖果, quantified for the first time the economic impact of mature business analysis practices and their positive impact on overall project success rates went viral in 2008. Keith has been involved in projects as large as the modernization of unemployment insurance tax and benefit systems for a consortia of U.S. States, and today uses his analyst skills as a central part of his approach to executive leadership.

Alex Browning, FCPA, FCMA, MBA. M.Ed. Corporate Director and Educator

image.pngAlex retired from LCBO, a multi-billion dollar liquor distributor and retailer after almost 38 years. He has experience in retail, systems and planning and for the last 20 years was the Senior Vice President of Finance and Administration and CFO. During this time, he actively led the re-engineering of their supply chain functions, developed its enterprise risk management system, and modernized many of the business processes with the use of technology.

Currently Alex teaches business as at York University’s Faculty of Liberal Arts and Professional Studies in the Bachelor of Commerce program.

所有彩票开奖果He is a Fellow of the Certified Professional Accountants (FCPA) and a Fellow, Society of Management Accountants (FCMA). He also has an MBA from the Ivey School of Business a Masters of Education from Brock University and a Bachelor of Commerce from York University.

所有彩票开奖果He currently serves on the boards of Member Savings Credit Union, where he is vice-chair, and chair of the Audit and Finance Committee, he is a director and member of the Finance Committee of PMA a Wine & Spirits Distribution company and two NFP boards, 211 Ontario and Meal-a-Day Fund of Canada. He is a former chair for the Society of Management Accountants of Ontario (CMAO) and a past member of the Public Accountants Council of Ontario.

Jon Buttriss

Jon Buttriss, Board of Directors所有彩票开奖果 Jon is recognised as a highly successful international executive leader in the fields of Change Leadership, Digital Transformation and Learning & Development. Over the last 30 years Jon has led successful growth and transformations of commercial, charitable and public-sector organisations through delivering strategic purpose and customer value.

Having built his first computer as a 10-year old, Jon started his working career as a simulations programmer working on a range of industrial and military projects, but quickly moved into the world of service transformation in major multinationals such as Santander, Thomson Corporation, Reed and BCS.
Currently Jon works as a consultant and spends time to coaching and volunteering for community interest organisations that work for the benefit of communities and businesses by providing a range of development services to the most disadvantaged groups.
Outside the boardroom Jon’s interests include Charitable fund-raising especially through Charity Cycle Rides such as London to Paris, Ring of Kerry; Attending (and occasionally playing) all types of sports; Listening to the world, especially to music (although he can’t play a note); and Learning each and every day from Life’s journey.
Barbara A. Carkenord, CBAP
Barbara Carkenord, Board of DirectorsBarbara provides training and consulting to help companies improve their analysis maturity, consistency, and effectiveness. She combines her entrepreneurial and business analysis experience with her love of education promote the development of the business analysis practice.

Barbara is on the board of directors for the International Institute of Business Analysis (IIBA®). During her career Barbara co-founded two successful companies and worked in varied industries including manufacturing, financial services, and software development. Barbara has worked as a leader, mentor, consultant, trainer, and instructional designer. She has written numerous books, articles, blogs, and training manuals all aimed at helping professionals enhance their skills including Seven Steps to Mastering Business Analysis.
Throughout her career Barbara has been passionate about enabling people and organizations to succeed through analysis. Analytical thinking allows organizations to increase their process efficiency and improve the quality of their products. Beginning her career in software development, early assignments allowed her to design systems which streamlined employee processes, increased the quality of information, and improved customer relationships. 
Katie Himmelman
Katie Himmelman, Board of DirectorsKatie Himmelman has 20 years of Human Resources experience with a depth of expertise delivering advisory and transactional support to entrepreneurial and larger global organizations in the Financial Services and Technology industries. Katie’s experience spans all areas of Human Resources including strategy development with business leaders, executive compensation & governance, talent & performance management, employee relations, policy development & implementation, benefits, recruitment, global mobility and learning & development. Known as a pragmatic, client-focused business partner, she has supported CEOs, business heads and employees in global organizations across Canada, the US and Europe.
Katie currently works on the Executive Compensation and Governance team at a large Canadian bank and in her spare time enjoys cottaging, waterskiing, snow skiing and spending time with her husband and young daughters.
Michele Maritato, CBAP
Michele Maritato, Board ChairMichele Maritato is an Electronic Engineer graduated from the Polytechnic of Milan. He is also MBA and certified CBAP, PMP, PMI-RMP, PMI-ACP, PSM I, PSPO I, CSM. 
He has over 20 years’ experience in business analysis, project management and corporate restructuring programs, process re-engineering, development of information systems and intelligent networks in the areas of Tourism, Banking, Insurance, Transportation, Telecommunications, Construction, Chemical, Automotive, Consumer Goods and Services. Michele has been a speaker at over 50 International congresses. 
Since 2012, Michele has served as Global Director of IIBA. Michele is a partner of PMProgetti.
Charles (Charlie) Martin
Charles Martin, Board of DirectorsIn his role as a Director in Cisco’s Advanced Services Group, Charlie has been a catalyst for value-added change for many organizations. He brings his customers an expansive knowledge spanning many industries from semiconductor manufacturing to financial services, along with expertise in process innovation within supply chain, operations, sales and IT. Together, this makes him uniquely qualified to guide organizations through their digital transformation journeys. 
Today Charlie and his team focus on designing new business models enabled by the blurring of digital and physical worlds. Using information and analytics introduced by the connection of “things” to drive adaptive processes is a passion of his. His aim is to discover new ways to unlock value for new business opportunities and competitive advantages. 
An eleven-year Cisco veteran, Charlie has championed business enablement both internally, within Cisco IT, and externally, for Cisco clients, across a variety of industries. Prior to Cisco, Charlie held leadership positions at Digital Equipment Corporation, Ernst & Young, and MicroAge in the areas of consulting, operations, finance, supply chain, and IT. He also served as a RosettaNet board member, and as CTO for the Arizona Partnership for the New Economy. 
Charlie holds a Bachelor of Science in Accounting from Arizona State University and is a certified ITIL practitioner in Change, Configuration and Release Management. Martin is a veteran of the US Navy Submarine Service Nuclear Propulsion Program.
Esther Mui

Esther Mui, Board of DirectorsMs Mui has extensive risk management, corporate finance and credit rating experience, with in-depth exposure to international capital markets and diverse industries in North America, Europe and Asia. She has specialized knowledge in energy, transportation and infrastructure sectors, and in dealing with mergers and acquisitions.

She is currently the President of Andest Consulting Inc., an independent business consulting company. Among her assignments, she acted as the Executive Consultant to the CEO for an oil sands/technology company in Calgary, focusing on strategies and debt financing. During 2001-2011, she was the Senior Vice-President, leading a team responsible for the credit rating of the energy sector for DBRS Limited, the world’s fourth largest credit rating agency.

Previously, Ms. Mui was an executive at Scotiabank, responsible for the Europe/Global Transportation risk management team. She was also engaged in part-time business lecturing for a world renowned university. Ms Mui is an MBA, a CPA and CMA.

She was on the board of CMA of Ontario until June 2017, when the entity was merged with two other accountant associations to form the Chartered Professional Accountants of Ontario  and previously was a long-term board member for a not-for-profit organization. Ms. Mui was a consistent top performer at DBRS and Scotiabank, and a proactive voting member in rating/credit adjudication committees.

Among her achievements, she succeeded in initiating rating coverage of the income trust sector, and similarly in initiating/managing a multi-billion dollar asset-based global transportation portfolio, with no loan loss experience. She excels in establishing client relationships at senior executive levels, and with the investor and media. Ms Mui also has the ability to train and motivate staff to reach new heights, and to pool resources from different functional/regional units for the common good of the organization. 

Heather Mylan-Mains, CBAP
Heather Mylain-Mains, Board of DirectorHeather is from Des Moines, Iowa. She grew up there, pursued her bachelors and graduate degrees there and stayed to raise her family. She is a stimulus for change as a mom, a business analyst consultant, Past President of Central Iowa Chapter, Deputy VP Chapters IIBA and was Volunteer VP Chapters, IIBA. 
Heather has worked as a Business Analyst long before there was a formal title. For the past 17 + years, she has worked with a variety of project teams to identify and solve many problems and challenges in the financial services, insurance and higher education industries. Projects have included new system development, process improvements, COTS implementations as well as assessing, leading and coaching other business analysts. 
She has a passion for sharing the power of the Business Analyst role and promoting the importance of that role in every business. She applies that passion to the classroom teaching students through B2T Training and speaking at events. Heather is a natural collaborator and engages people at all levels in organizations. She leads teams to success through focusing on the organization strategy and understanding the real problems to be solved. 
She has been fortunate to work through all the processes of business analysis in the SDLC and be able to participate in many roles in projects. There is no part of the RACI matrix she has not been responsible for! 
Heather has a BA in Accounting from Grand View College and an MBA from Drake University and is a CBAP®.
Dave Polsky
Dave Polsky, Board of DirectorsDave Polsky currently works as a CIO for a Canadian insurance provider, overseeing all information systems, applications and infrastructure. As a seasoned IT veteran with over 25 years of experience working with Fortune 1000 companies, David excels at leveraging technology to ensure clients and employers achieve their overall business objectives. 
David brings a diverse technology background with strengths in infrastructure and operations, application management, IT security, process optimization, B2B eCommerce, and mobile applications. His experience in both the public and private sectors combined has given him a keen understanding of how to support operations and requirements in different business environments. As a co-founder of a mobile and web applications development company David understands the entrepreneurial nature of technology and the importance of strategic direction. 
David holds a B. Comm. Honours degree, has attained a CISSP designation, is a Drexler Certified Facilitator, and completed a Supply Chain Management program at Michigan State University.


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IIBA Bylaw

Bylaw number seven relating generally to the organization and the transaction of the activities and affairs of international institute of business analysis.


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